Terms and conditions
These terms apply to every order placed through this website. Please read them before ordering — placing an order means you accept them.
We are Subbie Sync Ltd, trading as Subbie Store. Our company number, VAT number and registered office are in the footer of every page.
How a contract is made
Adding items to your basket and paying does not by itself form a contract. Your order is an offer to buy; the contract is made when we send you an order confirmation by email.
If we cannot fulfil an order — because something has sold out, because a price was displayed wrongly, or because we cannot deliver to the address given — we will tell you and refund you in full. We do not accept an order we cannot supply.
Prices
Prices are shown both including and excluding VAT, and you can switch which one is emphasised. VAT is charged at the rate in force on the day of the order.
Prices can change, and the price that applies to your order is the one shown when you place it. If a price in the basket has changed since you added the item, we tell you before you pay rather than quietly charging the new one.
Delivery is charged separately unless your order qualifies for free delivery. What that costs and where the threshold sits are stated on the delivery page, because both are settings we can change and neither should be buried in these terms.
Payment
We accept payment by card at the checkout. Card details are entered directly into our payment provider's own form and are never held by us.
If you hold an approved trade account you may place orders on account, up to your credit limit and on the payment terms agreed with you. Invoices are due by the date on them. We may withhold further supply on account where an invoice is overdue.
Delivery
We deliver to mainland UK addresses. Delivery arrangements, including split deliveries, are described on the delivery page.
Risk in the goods passes to you on delivery. Ownership passes when we have been paid in full.
Cancellation and returns
If you are a consumer you have a statutory right to cancel within fourteen days. That right, its exceptions, and how to use it are set out in full on the returns page, along with the model cancellation form.
Orders placed by a business are not covered by that statutory right. We will still consider a return, but it is at our discretion and we may charge a restocking fee.
Branded goods
Where we apply your logo or text to a garment, you confirm that you have the right to use that artwork and that it does not infringe anybody else's rights.
Branded goods are made to your specification and cannot be cancelled or returned once production has started, unless they are faulty or do not match what was agreed. We will tell you when that point is reached.
Nothing about branding alters a garment's certification: any modification is your responsibility to assess where the garment is relied on as protective equipment.
Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
If you are a consumer, we are responsible for loss you suffer that is a foreseeable result of us breaking these terms, and not for anything unforeseeable.
If you are a business, we are not liable for loss of profit, loss of contract, loss of business or any indirect loss, and our total liability for any order is limited to the price of that order.
If you want to complain
Tell us through the contact form. We would rather resolve it with you directly.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.